Thanks for shopping at Irova store.
If you are not entirely satisfied with your purchase. We're here to help.
Returns must be made within 7 days from the date you received your item(s). You may return your order (or items) for any of the following reasons:
1. You have received the wrong item in your package
2. The item has a manufacturing defect
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Under what conditions the product is/are non-returnable:
1. Once the product is used.
2. Items that have been purchase more than 7 days.
3. You've changed your mind because of wrong selection, colour, size, model, specification or product not meeting expectation.
Your item needs to have the order number and proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
10% of the returned item(s) price will be deducted for handling fee IF the parcel has been sent out.
Customers are to bear any bank charges due to money transfer between banks.
If you return is approved, we will initiate a refund to your bank. You will receive the credit within 30 working days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at:
WhatsApp +6016-353 2888 or +603-8957 168.